As part of the national initiative for patients and providers to use electronic health records (EHR) the Patient Portal was created to improve communication and quality of care securely as well as ensuring the information is accessible at any time.
Why is the patient portal important?
Accessing your personal medical records through a patient portal can help you be more actively involved in your own health care. Accessing your family members’ health information can help you take care of them more easily.
What can I do with the patient portal?
The features of patient portals may vary, at SRMC the Patient portal allows access to your medical record to view your:
- Providers that have given you care
- Health problems
- In house lab test results
- Vital signs
You can also:
- Download your health record (available information includes: medications, problem list, vital signs, in house lab test results)
- Share your health record with a consulting health care provider
- Make electronic payments
A patient portal may also allow you to access these features on behalf of your children or other dependent family members.
How do I access the patient portal?
There are two ways to access the patient portal. During the scheduling/admission process you either gave an email address or received one.
With an email address
If you provided an address during the scheduling/admission process the next step is to create a secure password. You should receive an auto generated email from email@example.com, simply click on this link to start the process or go to www.thrivepatientportal.com and follow the step by step instructions.
If during the scheduling/admission process you didn’t provide an email address, you will need to use the following instructions to complete the setup of your patient portal and how to access it. Once your account is set up, you’ll be ready to conveniently access your health information and medical records.
How to access your Patient Portal Routing Email for portal set-up?
During the admission process you indicated that you either did not have an email address or preferred to not use your personal email address. SRMC has created an email address specifically for you to use when accessing the patient portal. The following information provides the steps necessary to access your patient portal through the use of a “routing email.”
Steps to access your routing email:
To access your routing email use the following address: https://www.thrivepatientportal.com
You should see the following:
- Enter your username and password given to you at the time of registration (your username is your medical record number and your password is your 8 digit date of birth)
- Next click Login
The https://www.thrivepatientportal.com site is designed to ensure your privacy whenever you access the patient portal. You will not be able to send and receive regular emails from this site but will be able to receive and view emails specifically for patient portal access.
The next screen you will view should be this:
- Select the “Inbox” where it shows you have 1 email waiting for you.
Notice on the following screen that you have an email highlighting that you have a new email account. There may also be a message regarding your patient portal. This message will route you to the patient portal where you may access your EHR and other information from your visits to the hospital or clinic.
To change your password use the “Options” tab at the top and then click on “Login” on the left hand side of the screen
The screen will show your medical record number @DEFAULT. This is correct. Enter your current password and then the new password that you would like to use. To confirm just enter the new password that you want to use, again.